Epoxy Warehouse (“we” and “us”) is the operator of (www.epoxywarehouse.com.au) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

All orders are subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time, there may be a stock discrepancy, or a product may need to be shipped directly from the manufacturer. If we are unable to fulfill all your items at the time of purchase, we will fulfill the available products and contact you to determine whether you would prefer to await restocking of the backordered item, or if you would prefer a refund for the unavailable items

2. Shipping Costs

Shipping costs are automatically calculated during checkout based on the dangerous goods classification, weight, dimensions, and destination of the items in your order. Payment for shipping will be collected with the purchase.

Important Note on Large, Bulk, or Dangerous Goods (DG) Orders:

 Due to the complex nature of shipping dangerous good and heavy items, the automated freight cost calculated by our website may occasionally be inaccurate. If the actual freight cost significantly exceeds the amount charged at checkout, we will place your order on hold and contact you immediately to discuss the best solution. Options may include:

• Paying an additional freight charge to proceed with the delivery.
• Collecting your order directly from our nearest depot or manufacturer's warehouse (subject to stock availability at that specific location)
• Arranging your own freight or courier to pick up the goods from our warehouse or the warehouse where the stock is available.
• Canceling the order for a full refund if none of the above options are suitable.

3. Returns

3.1 Return Due To Change Of Mind

We may accept change-of-mind returns for eligible standard stocked products within 30 days of purchase, subject to prior approval. Approved change-of-mind returns will be subject to a 20% restocking fee. Original freight, delivery charges, and return shipping costs are strictly non-refundable, and the customer is responsible for arranging return shipping.

Please see our full Refund and Return Policy for complete details, eligibility requirements, and a list of non-returnable items (including powder-based products, custom orders, etc.). To request a return, please contact us at orders@epoxywarehouse.com.au.

3.2 Warranty Returns

Epoxy Warehouse will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Epoxy Warehouse to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2–7 business days.

Please Note: Any delivery ETAs provided at checkout (including automated Shopify estimates) are estimates only and cannot be guaranteed. Once your order has been dispatched, delivery timeframes are entirely dependent on the courier and fall completely outside of our control.

For most orders, we will provide you with a tracking number so you can monitor your delivery's progress. However, please be aware that tracking is not always possible, particularly in instances where your items are dispatched directly from the manufacturer. Because stock levels fluctuate and some items are shipped straight from our suppliers, delivery times may vary. We ship Australia-wide only; we do not offer international shipping.

4.2 Same Day Dispatch (available on selected products)

Orders placed before 12 PM (AEST) will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once dispatched, we cannot alter the destination.

4.4 P.O. Box Shipping

Because of the size, weight, and chemical nature of our products, our courier services cannot deliver to P.O. Boxes. A physical street address is required.

4.5 Items Out Of Stock

If an item is out of stock, we will contact you to provide one of the following options. We may dispatch the in-stock items immediately and send the remaining items once they return to stock. Alternatively, we may cancel and refund the out-of-stock items and dispatch the rest of the order.

4.6 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation with the courier.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Stock And Product Availability

6.1 Regularly Stocked Items

Products/items from our retail shop, at 6 Giffard Street, Silverwater NSW 2128,  and 283 Victoria road Rydalmere NSW 2116 come with the option to pay or collect in store. These products also come with the flexibility to be returned (as per Section 3.1) as they are consistantly being purchased and used.

6.2 Sika Products

We have access to all Sika Australia products. Products not listed on our site can be ordered, on special request, through us. Sika have warehouse locations around Australia where orders can also be collected. Once payment is received and the order is ready, it can be picked up from one of their locations (Subject to Sika’s stock availability).

– Sika Wetherill Park NSW 2164
– Sika Dandenong South VIC 3175
– Sika Pinkenba QLD 4008
– Sika Gepps Cross SA 5094
– Sika Bibra Lake WA 6163

*excluding authorised applicant only products
**Sika have a small order fee of $30 for any products under $600
*** Subject to Sika’s stock availablity

7. Sales Taxes

Sales tax has already been applied to the price of the goods as displayed on the website

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, it falls under our standard Refund and Return Policy.

9. Insurance

We provide you with the option to purchase shipping protection insurance and add a level of comfort and security for the off chance that your purchase is Damaged, Lost or Stolen. Simple check the insurance and the following insurance will be investigated and provided in 24-48 hours.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all order, shipping, or customer service inquiries, please contact us at: Email: orders@epoxywarehouse.com.au