Epoxy Warehouse Pty Ltd T/A Sydney Industrial Coatings may accept change-of-mind returns for eligible standard stocked products within 30 days of purchase, subject to prior approval.

To be eligible for a return, products must be:

• Unopened, unused and undamaged.
• In their original saleable packaging.
• Accompanied by proof of purchase.

All returns require prior approval from Epoxy Warehouse before goods are returned. Returns sent without prior approval may not be accepted.

Non-Returnable Products

We do not accept change-of-mind returns for:

• Special-order products.
• Custom-made products.
• Non-stocked products.
• Powder-based products, including floor levellers, repair mortars, grouts and Purcem products.
• Products that have been opened, used or damaged.
• Products that are not in their original saleable condition.
• Products that have passed their expiry date.
• Gift cards.
• Training courses.
• Downloadable software products.

Please do not return products directly to the manufacturer without prior approval from Epoxy Warehouse.

How to Request a Return

To request a return, please contact us at orders@epoxywarehouse.com.au before sending your products back.

Please include:

• Your order number or proof of purchase.
• The product(s) you wish to return.
• The reason for the return.

We will assess your request and advise whether your return is eligible. If approved, we will provide return instructions.

Change-of-Mind Returns

For approved change-of-mind returns of eligible standard stocked products, customers may choose:

• Store credit or
• A refund to the original payment method, less a 20% restocking fee.

Original freight, delivery charges and return shipping costs are non-refundable. Customers are responsible for all return shipping costs.

Refunds

Once your returned product has been received and inspected, we will notify you by email whether your return has been approved.

If approved, your refund will be processed to your original payment method within a reasonable timeframe. Processing times may vary depending on your financial institution.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.
• Contact your credit card provider, as refunds may take 5–7 business days to appear.
• Contact your bank, as additional processing time may apply.

If you have completed the above steps and still have not received your refund, please contact us at orders@epoxywarehouse.com.au.

Sale Items

Sale items may only be returned where required under the Australian Consumer Law. Approved change-of-mind returns do not apply to sale items.

Exchanges

We only replace products if they are faulty, damaged or incorrectly supplied.

If you believe your product is faulty, damaged or incorrectly supplied, please contact us at orders@epoxywarehouse.com.au before returning the product.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your approved return.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves before giving it to you, any approved refund will be issued to the original purchaser.

Returning Products

Products should only be returned after receiving approval from Epoxy Warehouse.

Return products to:

Epoxy Warehouse
283 Victoria Road
Rydalmere NSW 2116
Australia

Customers are responsible for arranging and paying for return shipping. Original freight, delivery charges, shipping insurance fees and return shipping costs are non-refundable.

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

If a product is faulty, damaged, incorrectly supplied, or fails to meet the consumer guarantees under the Australian Consumer Law, we will assess your claim and, where required by law, provide a repair, replacement or refund. These claims are assessed separately from change-of-mind returns.