Orders and Shipping
What is the shipping price and why isn't it listed?
What is the shipping price and why isn't it listed?
Shipping costs are calculated at checkout based on your order details, including product size, quantity, delivery location and brand. This ensures you only pay the shipping cost applicable to your specific order.
For dangerous goods, large or bulk orders, additional shipping charges may apply if the freight cost exceeds the amount calculated by our website. If this applies, our team will contact you before processing the order.
If you would like a custom quote before placing your order, please contact us. We can provide a quote that includes your products and the accurate shipping cost, along with a payment link to complete your purchase.
How do I create an account?
How do I create an account?
To the bottom of our pages, on the footer, there will be a section under HELP labelled My Account.
Can I change my shipping address?
Can I change my shipping address?
Shipping address will need to be confirmed prior to payment being made as order will be processed and products shipped.
How do I track the status of my order?
How do I track the status of my order?
Tracking numbers will be provided, alternatively you may contact us for updates.
Will you keep my credit card information on file?
Will you keep my credit card information on file?
We will never keep your card numbers on file. For security we urge our customers never to provide the card details over email or other written forms. We are happy to take over the phone payments through the banking online portal where as card numbers will be securely stored on their servers.
Are the costs including GST?
Are the costs including GST?
Yes, all our prices are inclusive of GST.
Do you ship to my country?
Do you ship to my country?
Shipping is currently available Australia wide only.
Returns and Exchanges
What is your returns policy?
What is your returns policy?
Eligible standard stocked products may be returned within 30 days of purchase for change of mind, subject to prior approval from Epoxy Warehouse.
Returned products must be unopened, unused, undamaged and in their original saleable packaging. Special-order, custom-made, non-stocked and powder-based products cannot be returned for change of mind.
Approved change-of-mind returns are subject to a 20% restocking fee, and original freight, delivery charges and return shipping costs are non-refundable.
For full details, please refer to our Refund & Returns Policy.
I received the wrong item
I received the wrong item
If you have received the incorrect product please contact us and we will organise the correct product being delivered.
My order arrived damaged
My order arrived damaged
If you received a damaged item please contact us so we may organise a replacement.
Can I purchase on items that are on backorder
Can I purchase on items that are on backorder
Yes you can purchase items on backorder and it is actually recommended as it ensures the product is reserved for your order.
How do I receive customer support?
How do I receive customer support?
If you need support regarding your order or want to contact us, please fill the contact form and one of our experienced team members will contact you as soon as possible.
What do I do if I entered an incorrect shipping address?
What do I do if I entered an incorrect shipping address?
Once an order has been submitted and payment has been completed, we will begin processing your order. If you need to make changes or cancel your order, please contact us as soon as possible and our team will advise if any adjustments can be made.
Please note that changes or cancellations may not be possible once your order has been dispatched.
